🔒 Privacy Policy

Effective Date: [10-01-2025]

This Privacy Policy describes how Rudisill Companies LLC, trading as Urban AMP Bikes (“we,” “our,” “us,” or “the Company”), collects, uses, and protects your personal information when you visit or make a purchase from https://urbanampbikes.com (“Website”).

1. Information We Collect

We collect the following types of information:

• Personal Information: name, billing/shipping address, phone number, email address, and payment information.
• Technical Data: IP address, browser type, cookies, and analytics data.
• Order Information: products purchased, payment methods, and transaction history.
• Marketing and Communication Data: preferences for receiving marketing materials and feedback surveys.

2. How We Collect Information

We collect information when:

• You make a purchase or create an account.
• You subscribe to our email list or marketing communications.
• You browse our website (via cookies and analytics).
• You contact us directly through forms or email.

3. How We Use Information

We use your information to:

• Process and fulfill orders.
• Communicate with you about your order or account.
• Send promotional and marketing emails (with your consent).
• Improve website performance and customer experience.
• Comply with legal and tax obligations.

4. Information Sharing

We may share information with:

• Payment processors: Stripe, PayPal
• Analytics and marketing providers: Google Analytics, Meta (Facebook), and advertising platforms
• Shipping partners: USPS, UPS, FedEx, or similar
• Legal authorities if required by law.

We do not sell or rent your personal information.

5. Cookies and Tracking

Our website uses cookies for:

• Website functionality (essential cookies)
• Performance and analytics
• Marketing and remarketing (Google Ads, Facebook Pixel)

You can manage cookies via your browser settings or opt out through cookie consent banners (EU users).

6. Data Retention

We retain personal data for as long as necessary to fulfill our services or as required by law.

7. Your Rights (Including GDPR)

If you are located in the EU, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request a copy of your data.

To exercise any rights, contact us at info@urbanAMPbikes.com.

8. Data Security

We use SSL encryption and secure servers to protect personal information. However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

9. Contact

For privacy-related concerns, contact:
📧 info@urbanAMPbikes.com
📍 Urban AMP Bikes, Greenville, South Carolina, United States

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⚖️ Terms and Conditions

Effective Date: [10-01-2025]
Website: https://urbanampbikes.com

By accessing or purchasing from this website, you agree to the following Terms and Conditions. Please read them carefully before using our site.

1. General

This website is owned and operated by Rudisill Companies LLC (“Urban AMP Bikes,” “we,” “our,” or “us”).
These Terms govern all users and customers of this site.

2. Orders and Payments

• Payment methods accepted: PayPal, credit/debit cards, and other available gateways.
• Orders can be canceled within 2 days of purchase unless already shipped.
• We reserve the right to refuse or cancel orders suspected of fraud or misrepresentation.

3. Pricing and Product Information

• Prices and product descriptions are subject to change without notice.
• In the event of pricing or data errors, we reserve the right to correct inaccuracies and cancel or refund affected orders.

4. Shipping and Delivery

Shipping details are available in our Shipping Policy.
We are not responsible for delays caused by shipping carriers or events beyond our control.

5. Returns and Refunds

Please refer to our Refund and Returns Policy for full details.

6. Limitation of Liability

Urban AMP Bikes is not liable for:

• Any indirect, incidental, or consequential damages.
• Misuse of products, including electrical or mechanical equipment.
• Inaccuracies or typographical errors.

7. Governing Law

These Terms are governed by the laws of the State of South Carolina, United States.

8. Contact

For questions about these Terms, contact:
📧 info@urbanAMPbikes.com
📍 Greenville, South Carolina, USA

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💵 Refund and Returns Policy

Effective Date: [10-01-2025]

1. Return Eligibility

We accept returns on Electric Bikes within 15 days of delivery.

Returned items must:

• Be unused and in original packaging.
• Include all manuals, parts, and accessories.

2. Return Process

To initiate a return, email info@urbanAMPbikes.com with your order number and reason for return.
Customers are responsible for all return shipping costs.

3. Refund Method

Refunds may be issued as:

• Original payment refund
• Store credit
• Product replacement (depending on reason for return)

Refunds are processed after the returned product passes inspection at our warehouse.
Processing time depends on your bank or payment provider.

4. Non-Returnable Items

• Clearance or final-sale products
• Customized or special-order items
• Items showing signs of use or damage not caused by shipping

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🚚 Shipping Policy

Effective Date: [10-01-2025]

1. Shipping Coverage

We currently ship to the 48 contiguous United States.

2. Processing and Delivery

• Orders are processed within 1–3 business days.
• Shipping carriers: USPS, UPS, FedEx, or other reputable services.
• Tracking information will be provided via email once shipped.

3. Shipping Fees

• Shipping rates are calculated at checkout.
• Free shipping may apply to orders over a promotional amount.

4. Lost or Damaged Packages

If your item is lost or damaged:

• Contact us immediately at info@urbanAMPbikes.com.
• A replacement will be issued after the carrier confirms disposition.

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🍪 Cookie Policy

Urban AMP Bikes uses cookies to enhance your browsing experience.

1. What Are Cookies

Cookies are small files stored on your device that help us improve your experience, analyze traffic, and personalize ads.

2. Types of Cookies Used

• Essential Cookies: Enable basic site functions.
• Performance Cookies: Help us analyze site usage (Google Analytics).
• Marketing Cookies: Used by Google Ads and Facebook Pixel to serve relevant ads.

3. Managing Cookies

You can disable cookies in your browser settings or adjust preferences through our cookie banner.

4. Contact

Questions about cookies?
📧 info@urbanAMPbikes.com

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⚠️ Disclaimer & Errors and Omissions Notice

Products and Information Disclaimer:
Urban AMP Bikes offers electric bikes, batteries, and related accessories intended for normal, safe recreational and commuting use. Improper use, modification, or charging outside manufacturer recommendations can result in injury or damage. Always read and follow all product instructions.

Errors and Omissions:
While we strive to ensure accuracy, Urban AMP Bikes is not responsible for typographical errors, pricing inaccuracies, or other data errors that may appear on this site. We reserve the right to correct or cancel orders resulting from such errors.

Liability Limitation:
Use of our products is at your own risk. Urban AMP Bikes is not liable for damages resulting from misuse, negligence, or product modification beyond normal use.

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♿ Accessibility Statement

Urban AMP Bikes is committed to providing a website that is accessible to all users, including individuals with disabilities.
We strive to follow the Web Content Accessibility Guidelines (WCAG 2.1) to ensure usability and accessibility.

If you experience any difficulty accessing our content, please contact us:
📧 info@urbanAMPbikes.com
📍 Greenville, South Carolina, United States

We will make reasonable efforts to address accessibility concerns promptly.